ConsumerResearchHub365

Terms

Terms of use

The terms on which RKC Consultancy Limited provides ConsumerResearchHub365 during the pilot. They are short on purpose; a fuller agreement replaces them when the product leaves the pilot. Last updated 8 November 2026.

1. Who these terms are between

"RKC" is RKC Consultancy Limited, registered in England and Wales under company number 06617083, 167-169 Great Portland Street, 5th Floor, London W1W 5PF. "The product" is ConsumerResearchHub365, the software and the pages it serves. "The customer" is the recruiter or agency whose workspace it is, and "you" are the customer and the people the customer lets into its workspace.

Participants and clients who follow a link into a workspace are not customers. Their use of the pages is governed by the privacy notice and by the customer, as controller of their data.

2. What is provided

The product as described on this site, hosted by RKC, with the features that exist at the time. Features marked "coming" on this site are plans, not promises, and may change or not arrive. During the pilot the product may change at short notice, and RKC will tell the customer about changes that affect how they work.

3. The workspace and its users

  • The customer decides who may sign in to its workspace, keeps that list current, and is responsible for what its users do there.
  • Staff sign in with their work email or a Google account. There are no shared logins and no passwords to keep.
  • The customer must not let anyone access another customer's data, probe the product for weaknesses, or load it in a way intended to disrupt it.

4. Data

  • The customer is the controller of the participant, client and agency data it puts into the product. RKC processes that data on the customer's instructions as a processor under UK GDPR, as the privacy notice describes, and a written data processing agreement is part of every pilot.
  • The customer is responsible for having a lawful basis and the consents it needs, for the wording on its public pages, and for answering participants' requests about their data. RKC helps with the tools to do so.
  • The customer must not use the product to collect special category data (health, ethnicity, religion, sexual orientation, trade union membership and the like) unless a client's brief needs it, and then only with a stated reason and the participant's explicit consent.
  • The product never holds or moves money. Payment details collected through it are passed to whoever pays the participant and are deleted on the schedule the customer sets.

5. Messages to participants

The product sends texts and emails on the customer's behalf. The customer is the sender in law and must message only people who have agreed to hear from it, keep the content to research recruitment, and honour opt-outs. The product reads STOP and stops texting that person. Texts are charged at the rate the network charges, passed through at cost.

6. Fees

Pilot customers pay the pilot rate agreed in writing, or nothing, as that agreement says. After the pilot, fees are as agreed in writing with the customer, invoiced monthly, payable within 30 days. Text costs are passed through at the rate the network charges.

7. Availability and support

RKC aims to keep the product available at all times and will say so when it cannot. During the pilot there is no service level commitment. Support is by email in UK working hours. Data is backed up daily and held in the United Kingdom.

8. Ownership

RKC owns the product and everything in it except the customer's data, which stays the customer's. The customer may export its data at any time through the product's exports, and may ask for a full copy when the agreement ends.

9. Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be excluded in law. Otherwise RKC's total liability under these terms in any twelve months is limited to the fees the customer paid in that period, and neither party is liable to the other for loss of profit, business or data that is not a direct result of a breach. During a free pilot RKC's liability is limited to re-performing the service.

10. Ending the agreement

Either party may end a pilot with 30 days' notice in writing. After the pilot, the agreement runs monthly and either party may end it with one month's notice. On ending, the customer has 30 days to export its data, after which RKC deletes it, keeping only what the law requires (invoices, for example) for as long as it requires.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Contact

Questions about these terms: hello@crh365.co.uk, or by post to the registered office above.