For participants
Taking part in paid research
Research recruiters use ConsumerResearchHub365 to find people for paid studies: an online interview, a questionnaire, a group at a venue, a day testing a product. This page explains what happens when you apply through it, and what happens to your details.
How applying works
You see a study
Usually a social post or a text from a recruiter you have taken part with before, with a link. The recruiter's own page lists their current studies.
You apply on your phone
A short form: your name, mobile, email and postcode, then a few questions about whether you fit the study. It takes about two minutes. If you do not fit, the page tells you at once.
The recruiter chooses
A person decides who takes part. If it is you, you get a text with a link to pick a time, or to book a short call first.
You pick a time
Choose a slot that suits you. A confirmation follows, and reminders two days and two hours before. Reply YES to confirm, NO if you cannot make it.
Payment details, if asked
Some studies ask for your bank or PayPal details on a secure form so the thank-you payment can be made. They are encrypted, seen only by the people paying you, and deleted after the project.
You take part
At the venue you are checked in by the recruiter; for an online task it completes on its own. You can see when your payment details were passed on and when you were paid.
What happens to your details
Who holds them
The recruiter or agency running the study is responsible for your details under UK data protection law. ConsumerResearchHub365 stores and processes them on that recruiter's behalf and does not use them for anything else. Each recruiter's own page says who they are and how to reach them.
Where they are kept
In the United Kingdom, in Google Cloud's London region, encrypted in transit and at rest.
What is shared with the client
The agency or client who commissioned the study can see your screening answers and whether you attended, through a secure link that expires. Payment details go only to whoever pays you. Proof documents are viewed in the product and are not forwarded.
Identity checks
Occasionally a study asks one or two participants, picked at random, to upload ID to confirm they are in the UK and who they say they are. The image is deleted once checked; only the fact that it was checked is kept.
Texts
You are texted only about studies you applied for or a panel you joined. Reply STOP to any message and no more texts are sent; you will be emailed instead if something needs to reach you.
Your rights
You can ask the recruiter for a copy of your details, a correction, or deletion at any time. Their contact details are on their page and in every message. The privacy notice has the full wording.
Joining a panel
There is no central panel at ConsumerResearchHub365. Each recruiter runs their own, and you join it through that recruiter's own page: a "join the panel" form under their current studies. The recruiter then texts you when a study fits, and you can leave at any time.
If a recruiter has sent you a link, that is the page to use. If you have found this site on its own, the recruiter you have worked with before will have their page on their website or social media.
Lost a link? Reply to the text or email it came in and the recruiter will send it again. There is no account to sign in to, so there is no password to reset.